- System implemetation
- Operational support and maintenance
- Customized development
- Operational outsourcing
The purpose of the service is to provide customers the conditions for continued use of the product.
It is believed that the customer operates product incl. Services "1st level support" a basic level of IT support for their employees and clients. The support provided by the supplier is part of the process "Problem Management", respectively. "Change management", according to ITIL standards on the part of the customer and includes:
The aim is to adapt a commercial product or operating conditions of customers. Maintenance is carried out according to customer requirements, for which the contractor will propose solutions and approval by the customer creates Amending patch realizing the desired alignment.